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Power Transmission Distributors Association is...

the leading association for the power transmission/motion control industrial distribution channel, bringing together distributors and manufacturers.

Product Details

Quality Customer Service Workshop

An In-House Employee Development Program

Build customer satisfaction by developing the communication skills of your front-line employees with the new Quality Customer Service Workshop: An In-House Employee Development Program
Additional Information:
Each and every time a member of your company communicates with a customer, it's an opportunity to provide a superior experience. Build customer satisfaction by developing the communication skills of your front-line employees with the new Quality Customer Service Workshop: An In-House Employee Development Program.

Ideal for any size company, this turnkey program emphasizes listening, considering and responding in the style most appropriate for each individual customer. Lead participants through interactive exercises to hone their skills, resulting in productive and effective communications--whether in person, on the phone or through e-mail.

View the table of contents from the Facilitator's Guide.

View selected pages from the Participant's Workbook.

Product Categories: Sales Training & Management
Member:
$44.95
Nonmember:
$134.95
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